Smart Studio Workflow
Workflow AutomationResolve Every Maintenance Issue Before Guests Notice
Smart Studio's maintenance management workflow tracks every issue from report to resolution — with vendor coordination, SLA monitoring, and a complete audit trail.
Benefits
No Issue Falls Through
Every reported issue is tracked with an owner and SLA. Nothing is forgotten in a WhatsApp message or verbal handover.
Vendor Accountability
External vendor work orders tracked with SLAs. Response times and resolution quality documented for vendor performance reviews.
Maintenance History
Complete maintenance history per room and property — useful for budgeting, warranty claims, and quality audits.
Cost Tracking
Maintenance costs logged per room and category — enabling informed decisions on repairs vs. replacement.
Step-by-Step Workflow
Issue Reported
Maintenance issue reported by staff, supervisor, or guest via mobile or dashboard. Photo evidence attached.
Priority & Assignment
Issue categorised by urgency and type. Assigned to maintenance staff or external vendor as appropriate.
Resolution Workflow
Assignee receives task with issue details, photos, room location, and resolution SLA. Progress updated in real-time.
Vendor Coordination
If external vendor required, Smart Studio coordinates appointment scheduling and work order management.
Closure & Archival
Resolved issue documented with completion notes and photos. Cost recorded. Issue archived for maintenance history.
Connects With Other Workflows
Maintenance Management — FAQs
Automate your maintenance management with Smart Studio
Join managed accommodation operators who have replaced manual coordination with structured, SLA-bound workflows.