Track the status of your enquiry
Open Track Your Enquiry and type the mobile number or email you used, or the tracking code from your confirmation email. If you have several enquiries, choose one from the list. With the tracking code you can also confirm you are coming, change the visit time (up to twice), cancel the visit, and give feedback once it has happened.
Before you start
- The mobile number or email you gave when you sent the enquiry, or the tracking code from your confirmation email
- Open the tracker
Go to Track Your Enquiry from the website menu or footer, or use the link in your confirmation email, which fills in your tracking code for you.
- Enter one detail
Type your mobile number, your email or your tracking code, then press Track. Mobile numbers work with or without +91 and spaces.
What this screen needs from you
What you enter Required Format Example Mobile, email or tracking code Required 10-digit mobile, an email address, or a code from your email 98765 43210 - Pick an enquiry if you have several
When more than one enquiry matches, each is listed with its property, unit, date and status. Choose the one you want. Use Back to all enquiries to return to the list.
- Read the progress
The timeline runs from Enquiry Received through Team Reached Out, Site Visit Scheduled and In Negotiation to Deal Closed. A booked site visit shows its date, time and who is conducting it.
What happens next
- You see where each enquiry stands without calling the team
- Your name is shown partly hidden and your contact details are never displayed
Confirm, change or cancel your visit
Open the enquiry with your tracking code. Under Your requested site visit (or online meeting) you have three buttons.
| Button | What it does |
|---|---|
| I’ll be there | Tells the host you are still coming. The day-before reminder email has the same button. |
| Change time | Shows the host’s open slots so you can move the visit. You can change the time twice. Keep my current time backs out. |
| Cancel visit | Cancels the visit, removes it from both calendars and tells the host. The slot opens up for others. |
After the visit
- Once the visit time has started, the page asks “How did your site visit go?”. Say whether it happened, rate the host if you like, and add a comment. Hosts can reply publicly to your comment
- Liked what you saw? Press Continue with this home to go back to the listing, or See similar homes
- If the host did not turn up, report it there. A no-show only counts against someone when the other side does not say the visit happened
If something goes wrong
- It says no enquiries were found for my mobile or email
- Try the other detail, or check for typing errors. Enquiries sent before mobile and email search was added can only be found with the tracking code from the confirmation email. Contact support if you no longer have it.
- It says too many searches
- Wait a few minutes and try again, or use your tracking code, which is not limited.
- The list says the result has expired
- Result links last 15 minutes. Search again to get a fresh list.
- I did not get a confirmation email
- Check spam, and confirm you entered an email on the form. You can still find the enquiry by mobile number or email.