Track the status of your enquiry
Open Track Your Enquiry and type the mobile number or email you used, or the tracking code from your confirmation email. If you have one enquiry it opens straight away. If you have several, you get a list to choose from, each showing the property, date and current status.
Before you start
- The mobile number or email you gave when you sent the enquiry, or the tracking code from your confirmation email
- Open the tracker
Go to Track Your Enquiry from the website menu or footer, or use the link in your confirmation email, which fills in your tracking code for you.
- Enter one detail
Type your mobile number, your email or your tracking code, then press Track. Mobile numbers work with or without +91 and spaces.
What this screen needs from you
What you enter Required Format Example Mobile, email or tracking code Required 10-digit mobile, an email address, or a code from your email 98765 43210 - Pick an enquiry if you have several
When more than one enquiry matches, each is listed with its property, unit, date and status. Choose the one you want. Use Back to all enquiries to return to the list.
- Read the progress
The timeline runs from Enquiry Received through Team Reached Out, Site Visit Scheduled and In Negotiation to Deal Closed. A booked site visit shows its date, time and who is conducting it.
What happens next
- You see where each enquiry stands without calling the team
- Your name is shown partly hidden and your contact details are never displayed
If something goes wrong
- It says no enquiries were found for my mobile or email
- Try the other detail, or check for typing errors. Enquiries sent before mobile and email search was added can only be found with the tracking code from the confirmation email. Contact support if you no longer have it.
- It says too many searches
- Wait a few minutes and try again, or use your tracking code, which is not limited.
- The list says the result has expired
- Result links last 15 minutes. Search again to get a fresh list.
- I did not get a confirmation email
- Check spam, and confirm you entered an email on the form. You can still find the enquiry by mobile number or email.