Help Centre
How can we help?
Straight answers about booking, your stay, services, payments and your account.
New here? Get started shows the steps for guests, tenants, owners, brokers, vendors and companies.
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BookingSearching, booking, day-use blocks, waitlists, changes and cancellations.5 articlesYour stayWhat is included, checking in, housekeeping, maintenance and visitors.6 articlesServices & ordersPantry, water, laundry, transport and the resident marketplace.4 articlesPayments & billingPaying, invoices, splitting costs, wallet, rewards and referrals.5 articlesAccount & privacyCreating your account, documents, personal data and contacting support.3 articlesListings & brokersFinding a property to rent or buy, booking a site visit, and partnering as a broker.4 articlesVendors & sellersApplying to sell, getting approved, listing products, orders and payouts.4 articlesTenantsFor residents renting a unit: rent receipts, repairs, services and messaging your owner.2 articlesProperty ownersFor owners whose units are managed by Smart Studios.5 articles
Still stuck?
Signed-in guests can message support from the portal — whoever picks it up can already see your bookings and orders.