Cancel a booking (and what happens to your money)

Open My Bookings in the portal, open the booking, and cancel from there — the cancellation policy shown on that specific booking applies, because it depends on how close to check-in you are. Changing dates, or extending while already checked in, is handled by the front desk rather than self-service.

Under a minute

Before you start

  • You are signed in to the portal with the account the booking was made under
  • The booking has not already started
  1. Open My Bookings

    Sign in to the portal and open My Bookings. Upcoming and past bookings are on separate tabs.

    My Bookings in the guest portal showing upcoming stays and day-use bookings
    My Bookings. Each row shows the studio, date, time, status and amount.
  2. Open the booking you want to cancel

    Select the booking. Its cancellation terms are shown on the booking itself — they depend on how close to check-in you are, so read them before confirming.

    A single booking opened in the portal showing its details and available actions
    The booking detail view, where cancellation and other actions live.
  3. Confirm the cancellation

    Confirm. The booking status updates immediately, and the studio is released back to availability.

    Cancelling frees the slot for other guests straight away. If you are unsure, check with reception before cancelling — you may not get the same slot back.

What happens next

  • The booking is marked cancelled in My Bookings
  • The slot returns to live availability for other guests
  • Where the policy allows a refund, it is issued to the original payment method

Refunds

Refunds go back to the card, UPI ID or account you paid from — we cannot redirect one to a different method. How quickly it appears is down to your bank, typically a few working days.

Changing dates or extending

There is no self-service date change today. Message support from the portal, or speak to the front desk. Extensions during an active stay in particular are arranged at reception, so the team can confirm the studio is actually free for the extra time before committing.

If something goes wrong

There is no cancel option on my booking
The booking has probably already started, or is already cancelled. Message support if you think that is wrong.
I cancelled but no refund has arrived
Check the booking’s policy first — not every cancellation qualifies. If it does and several working days have passed, message support with the booking reference.
I want to move my booking, not cancel it
Do not cancel. Message support or call reception — cancelling and rebooking may cost you the slot and the rate.

Did this answer your question?

If not, message support from the portal and someone will pick it up with your account in front of them.

Message support

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