Contact support
Message support from the portal for anything non-urgent — it keeps the conversation attached to your account, so whoever picks it up can already see your bookings and orders. For anything urgent, call reception, security or maintenance directly.
Messaging from inside the portal is usually fastest, because the person answering can already see your account.
| Team | Phone | Use it for |
|---|---|---|
| Reception | 080-4001-0001 | Bookings, check-in, general questions |
| Security | 080-4001-0002 | Gate, visitors, anything safety-related |
| Maintenance | 080-4001-0003 | Urgent faults in your studio |
What to include
- Your booking reference, if it is about a specific stay
- What you expected to happen, and what actually happened
- Any error message you saw, word for word
- A screenshot, if something looked wrong on screen