Create your account and sign in with your mobile number
Enter your 10-digit Indian mobile number on Create account, type the 6-digit code that arrives on WhatsApp from Cashfree Payments, then add your name, email and a password of at least 8 characters. You are signed in straight away and can set an optional 6-digit PIN for faster sign-in next time. Without an Indian mobile number, sign up with email instead and click the verification link we send.
Before you start
- A 10-digit Indian mobile number with WhatsApp (an SMS code is offered if WhatsApp does not arrive)
- An email address you check, for booking confirmations and receipts
- No Indian mobile number? You can sign up with email instead, see below
- Enter your mobile number
Open Create account and type your mobile number. If the number already has an account, you are taken to sign in instead and no code is sent.
What this screen needs from you
What you enter Required Format Example Mobile numberNumbers starting 6, 7, 8 or 9. Spaces and a leading 0 or +91 are fine. Required 10-digit Indian mobile, +91 is added for you 98765 43210 - Type the WhatsApp code
Press Send code on WhatsApp. A 6-digit code arrives on WhatsApp from “Cashfree Payments”, our verification partner. Type it in and it is checked as soon as the sixth digit goes in.
No message after the countdown? Press Resend code, or Send by SMS instead. Never share the code with anyone, including people who say they are from Smart Studios.
- Add your name, email and a password
Your name may already be filled in from your number. Check it matches your ID, add your email and choose a password.
What this screen needs from you
What you enter Required Format Example Your nameReception checks this name against your ID when you arrive. Required As on your ID, at least 2 characters Aarav SharmaEmailFor booking confirmations and receipts. If this email already has an account, you are asked for that account’s password and your number is added to it. Required name@example.com aarav@example.comPasswordUse something unique to this site. Required At least 8 characters —
Create account. - Set a quick PIN (optional)
You are signed in. A new account is offered a 6-digit PIN once, before you land in your portal. Press Skip for now if you would rather not.
Avoid repeated or sequential digits (111111, 123456) and the last digits of your own mobile number. These are refused.
What happens next
- Your account is active straight away. There is no email link to click first
- Next time, sign in with your mobile number (or email) and your PIN or password
- Any booking you made earlier with the same email is already in My Bookings
Signing in
- Type your mobile number or your email on Sign in and press Continue
- If your number has a PIN, type the 6 digits. Use password instead is always one tap away
- Staff, owners and brokers sign in with a password only. The PIN is for guest and tenant accounts
- Google sign-in has been removed. If you used it before, type the same email on Sign in and press Forgot? to set a password for that account
| Forgot… | What to do |
|---|---|
| Your PIN | Press Forgot PIN?, then Reset PIN with a WhatsApp code. Or sign in with your password and change the PIN in the portal. |
| Your password (mobile account) | Press Forgot?, then Email me a reset link (valid for one hour) or Verify with a WhatsApp code instead. |
| Your password (email account) | Press Forgot? beside the password box to get a reset link by email. |
Change or remove your PIN
In the portal, open Privacy & Security. The Quick Sign-in PIN card lets you set, change or remove your PIN. Each change asks for your account password first.
Sign up with email instead
Without an Indian mobile number, choose “No Indian mobile number? Sign up with email” and enter your name, email and a password. We email a verification link valid for 24 hours. Click it, then sign in. The same form is offered automatically if mobile verification is ever unavailable.
If you have more than one role
If you are also an owner, tenant or broker, the account menu has Switch portal, which takes you between the guest portal and your other portals without signing out. On phones and tablets the account menu sits under your name at the top of the portal.
If something goes wrong
- The WhatsApp code never arrived
- Wait for the countdown, then press Resend code or Send by SMS instead. Check that the number is the one on your WhatsApp.
- “Too many tries. Please wait a few minutes.”
- Code requests are limited to stop abuse. Wait a few minutes and try again.
- It asks for the password of an existing account
- That email already has a Smart Studios account. Enter its password and your mobile number is added to it, so you keep one account. If you do not know the password, reset it from Sign in first.
- It took me to Sign in instead of Create account
- Your number already has an account. Sign in with your PIN or password, or use Forgot? to reset it.
- “Your account is pending verification” (email sign-up)
- Click the link in the verification email first, then sign in again. Check spam if you cannot find it.