Earn and redeem loyalty points
You earn loyalty points as you stay and use services, shown under Rewards with your tier and full points history. Redeem them for services once your balance covers the cost. You also earn points for each person who signs up using your referral code from Refer & Earn.
Points and tiers
- Open Rewards
Your balance, tier, tier perks and full transaction history are here — every entry that earned or spent points.
Rewards — balance, tier and the full points history. - Choose a reward and confirm
Rewards you cannot yet afford are shown greyed out with how many more points you need. Confirm to redeem.
The cost is taken from the published catalogue price, and redemption is refused outright if your balance does not genuinely cover it.
Referrals
- Open Refer & Earn
You get a personal referral code and a share link. Invite by email from here, or share the link directly.
What this screen needs from you
What you enter Required Format Example Friend’s emailMust not already have a Smart Studios account. Required name@example.com rhea@example.com
Refer & Earn — your own code and share link.
What happens next
- Your friend gets an email with your code and a sign-up link
- You earn points when they actually sign up, not when you send the invite
- Every invite and its status is listed under Refer & Earn
If something goes wrong
- “That person already has a Smart Studios account”
- Referrals only apply to new customers. Existing members cannot be referred.
- “You have already invited that email”
- Each email can be invited once by you. Share your link with them directly instead.
- I do not have enough points for a reward
- The message tells you exactly how many more you need. Points accrue on stays and service usage.