Subscriptions and flex passes: which to buy and how they renew
A subscription is a monthly plan that renews automatically after you authorise a recurring mandate with Cashfree. A flex pass is a prepaid pack of studio hours, or an unlimited plan, valid for a set number of days. Subscriptions live under Subscriptions in the portal and passes under Flex Passes.
| Subscription | Flex pass | |
|---|---|---|
| What it is | A monthly plan with its own inclusions | Prepaid hours, or an unlimited plan |
| How you pay | A recurring mandate you authorise with Cashfree, renewed monthly | A one-time purchase |
| When it ends | When you cancel, at the end of the current billing period | When the hours run out or the validity days pass |
| Where to see it | Subscriptions | Flex Passes, with hours left, days left and money saved |
- Pick a plan
Open Subscriptions and read the plans under Available Plans. Each lists what is included.
Subscriptions. Each plan shows its monthly price and what is included. - Confirm and authorise
Press Confirm Subscription. You are sent to Cashfree to authorise the recurring mandate. Your card or bank details are entered on Cashfree’s page and are not stored by Smart Studios.
- Track renewal
The subscription card shows the next renewal date, and you are alerted 3 days before it renews.
- Choose a pass
Open Flex Passes and compare the plans. Each shows its hours or Unlimited, its validity in days and, for hour packs, the effective price per hour.
- Pay
Buy the pass and complete payment. It then appears under Active Passes with the hours remaining.
What happens next
- Subscriptions show the renewal date and the plan’s inclusions
- Flex passes show hours used and left, days left and the amount you have saved
If something goes wrong
- It says Payment failed on my subscription
- The renewal could not be collected. Check the account or card behind the mandate has funds, then retry from the subscription card, or contact support.
- My flex pass shows hours left but it expired
- Hours cannot be used after the validity days end. The card shows days left so you can plan ahead.