Find it in the building: search the marketplace and order
Anyone can shop — no membership needed. Search on www.mysmartstudios.com/shops (no sign-in) or in the portal’s Marketplace, in your own words ("makhan", "cold drink"), and you see the shops in Gaur City Center that have it, with prices and where they are. Shops marked Order online take orders after you sign in with your mobile number: choose delivery to your unit in the complex, delivery to your address in a nearby society (shops marked Delivers nearby), or pickup at the shop, and pay the way that shop takes payment. One cart holds one shop. Walk-in shops have their own page: tap Add on what you need and send the list on WhatsApp. The shop accepts it (it may change the list or add delivery and send a revised total), you pay the shop by its payment link or UPI QR with your order number as the remark, and you follow the order on its page or under Shop Orders in the portal. Or just walk in and buy at the counter.
Buying
- Search for what you need
Type it the way you would say it — the search understands meaning, Hindi words and spelling slips, so "makhan" finds butter and "something for a headache" finds pain relief. Results are grouped by shop: Order online shops first, then walk-in shops nearby. Category buttons narrow it down; with nothing typed you browse everything.
Marketplace — the shops that have what you searched for. - Walk-in shop? Send your list on WhatsApp, or go there
A walk-in shop doesn’t take portal orders, but on its shop page you can tap Add on what you need and send the list to the shop on WhatsApp (see Orders on WhatsApp below). Its page also shows where it is, its opening hours, Directions (the indoor route planner), Call and WhatsApp. Prices shown are the shop’s listed prices.
- Order online shop? Add to cart
Tap Add on the items you want. A cart holds one shop: if you add from a second shop you are asked to check out the first order or start a new cart. Each line is priced at the shop’s current price when you order, so a page left open overnight can’t check out at a stale price.
If an item sold out or was paused while it sat in your cart, checkout tells you which one rather than silently dropping it.
- Choose how it reaches you
At checkout pick: delivery to your unit in Gaur City Center (type your unit number), delivery to your address in a nearby society — only from shops marked Delivers nearby; add the full address and a mobile number for the delivery person — or pickup at the shop.
- Pay
Each shop is set up by Smart Studios to take payment online (UPI, card or net banking, paid to Smart Studios at checkout), on delivery (you pay the shop when it arrives), or either — then you choose. The cart says which.
An online payment you leave unfinished holds your items for 30 minutes, then releases them.
- Receive it
Under My orders you see each order’s progress and a 4-digit delivery code. Give the code to the seller at handover; that is how they mark it delivered. You can also tap I received it yourself.
| You want to… | When | What happens |
|---|---|---|
| Cancel | Before the seller starts preparing it | Stock goes back; an online payment is refunded in full to the original method |
| Return | Within the return window the seller set for that item (shown under My orders) | The seller collects it and accepts or declines; if accepted, online payments are refunded, pay-on-delivery orders are refunded by the seller |
| Dispute a declined return | Any time after it is declined | Contact Smart Studios support — an admin reviews it and can refund you |
Orders on WhatsApp from walk-in shops
Every shop has its own page (open it from its name on www.mysmartstudios.com/shops). On a walk-in shop’s page you can build a list and send it on WhatsApp. No sign-in or membership is needed; if you are signed in, the order also appears in your portal.
- Add what you need
Tap Add on each product and use + and − for quantities. The green bar at the bottom shows the number of items and the estimated total at the shop’s listed prices.
- Send order
Tap the bar, choose pickup or delivery (the shop confirms if it can deliver to you), enter your name and mobile number and an optional note, then Send order on WhatsApp.
What this screen needs from you
What you enter Required Format Example Your name Required Text Riya SharmaMobileUse the number on your Smart Studios account to see the order in the portal too. Required 10-digit Indian mobile 98765 43210Deliver toOnly when you choose delivery. Optional Free text Unit 1422, Gaur City Center - Press send in WhatsApp
WhatsApp opens with your list already written, with your order number (like SS-7K3QX2). Press send. A tracking page for the order opens too — keep the link.
If WhatsApp didn’t open, use Open WhatsApp again on the confirmation screen.
- Wait for the shop to accept
Don’t pay yet. The shop accepts or tells you it can’t take the order. It may change the list (for example an item out of stock, a different pack size) or add a delivery charge or a discount; your order page then shows the revised list and the Total to pay, with what changed.
- Pay the shop
Pay with the shop’s payment link, or scan its UPI QR on your order page — it already has the amount and your order number as the remark. On a phone, Pay with UPI app opens GPay, PhonePe or Paytm directly. You pay the shop; Smart Studios doesn’t take or hold the money.
- Tell the shop you’ve paid
On your order page enter the UPI reference (UTR) from your payment app, attach a screenshot of the payment, or both, and press I’ve paid. The shop confirms when it sees the payment, then marks the order Ready and Completed.
| Your order shows | What it means |
|---|---|
| Waiting for the shop | Sent; the shop hasn’t answered yet. Don’t pay yet |
| Accepted | The shop confirmed what it can give you and the total. Pay now |
| Not accepted | The shop can’t take it; its reason is under Updates |
| Payment sent | You entered your UPI reference; the shop is checking |
| Paid | The shop confirmed your payment |
| Ready / Completed | Ready for pickup or on its way / done |
| Cancelled | You cancelled it (possible until you pay) or the shop did |
If something goes wrong
- The total changed from what I saw
- The shop revised your list — each change is listed under Updates on your order page. If you don’t agree, message the shop from the order page or cancel before you pay.
- I paid but the order still says Payment sent
- The shop has to see the money in its UPI app first. If it takes long, use Message the shop on the order page or WhatsApp them with your order number.
- I lost the tracking link
- Sign in to the portal with the mobile number you used and open Shop Orders. Every order sent with that number is there.
- The shop never answered
- Shops get the order on WhatsApp and by email. Call the shop from its page, or cancel the order from your order page and try another shop.
Do I need an account or a membership?
No. Your order page link is enough. If you sign in to the portal with the same mobile number, the order is also listed under Shop Orders.
Can I change my order after sending it?
Message the shop from the order page (Add 1 more, a different brand…). The shop updates the list and total before you pay.
Can I get a refund?
You pay the shop directly, so refunds are between you and the shop. Tell Smart Studios support if a shop won’t resolve a problem; we can suspend shops that don’t treat buyers fairly.