Order pantry food, water or laundry
Open Services in the portal and pick Food & Pantry, Water or Laundry. Place your order and track it from the same screen — each one shows a real status as the team accepts, prepares and delivers it. All three are charged to you and appear under Invoices.
Before you start
- You are signed in to the portal
- You know your studio / room number if you are not currently checked in
- Open Services
Everything orderable is on one screen — pantry, water, laundry, maintenance, transport and housekeeping.
Services — every orderable service in one place. - Choose items and quantities
Pick what you want. Prices are shown per item before you confirm, and the total is shown before you place the order.
What this screen needs from you
What you enter Required Format Example Items and quantity Required Pick from the menu 2 × Veg ThaliDelivery locationFilled automatically when you are checked in. Optional Your studio Falco RoomsNotesDietary needs and allergies belong here. Optional Free text No onion or garlic
Food & Pantry. Prices are per item and shown before you confirm. - Confirm and track
Place the order. It appears under My Orders and moves through real statuses as the team works on it.
Order statuses
| Service | Statuses you will see |
|---|---|
| Pantry | Accepted → Preparing → Ready → Delivered |
| Water | Pending → Dispatched → Delivered |
| Laundry | Scheduled → Picked up → Delivered |
Laundry has a collection step as well as a delivery step, so you can tell the difference between “we have your laundry” and “it is on its way back”.
What happens next
- The order appears under My Orders with a live status
- The charge appears under Invoices
- Nothing is charged that was not shown to you before you confirmed
If something goes wrong
- I am not sure my order went through
- Check My Orders. Every order in this app writes a real record — if you saw an error, it genuinely did not go through, so place it again.
- My order has been “Preparing” for a long time
- Message support or call reception. Kitchen load varies, but a stuck status is worth flagging.
- I need to cancel an order
- Cancel it from My Orders while it is still pending. Once it is out for delivery it cannot be cancelled in the app — call reception.