Check in and get into your studio
Complete online check-in from your booking in the portal before you arrive. On the day, open the QR code on that booking and have it scanned at the property — it checks you in, and scanning it again at the end checks you out.
Before you start
- A confirmed booking
- A valid photo ID to show at the property
- Your phone, for the QR code
- Open your booking
In the portal, open My Bookings and select the booking you are arriving for.
Open the booking you are checking in to. - Complete online check-in
Fill in the check-in details on the booking. Doing this before you travel means far less to do at the desk.
What this screen needs from you
What you enter Required Format Example Guest detailsMust match the ID you present at arrival. Required Name as on your ID Aarav SharmaID documentIndian law requires ID for accommodation. Stored encrypted. Required Government photo ID Aadhaar, passport, driving licenceExpected arrival timeHelps the team have your studio ready. Optional 24-hour time 15:30 - Open your QR code on the day
Your booking carries a QR code, valid across your booking window plus a short grace period either side.
The code is generated once and reused — it does not change every time you open it, so a screenshot works if signal is poor.
- Scan on arrival, and again when you leave
Have the code scanned at the property. Your booking flips to checked in. Scanning the same code at the end checks you out.
What happens next
- Your booking status changes to checked in
- Housekeeping is notified that the studio is occupied
- Checking out records your actual departure time
If something goes wrong
- The QR code will not scan
- Raise your screen brightness and clean the camera lens. If it still fails, reception can check you in manually against your ID and booking reference.
- “This QR code has expired”
- The code is valid only around your booking window. If you are arriving well outside it, speak to reception.
- I am arriving very late
- Tell reception in advance through Messages, so someone is expecting you.