Request housekeeping or report something broken
For towels, a room clean, amenities or do-not-disturb, use Quick Requests under Services — it goes straight into the housekeeping team’s live queue. For anything broken, raise a Maintenance request instead so it reaches the technical team.
Two different teams, two different forms. Sending a broken air conditioner to housekeeping just adds a hop before it reaches someone who can fix it.
Quick Requests — housekeeping
- Open Services → Quick Requests
Pick the type of request, add your room number if it is not already known, and any note.
What this screen needs from you
What you enter Required Format Example Request type Required Towels, Room clean, Amenities, Do not disturb, Something else Extra towelsRoom numberFilled in automatically if you are checked in. Optional Your studio Falco RoomsNoteRequired if you pick “Something else”. Optional Free text Two bath towels please
Quick Requests, with the status of each one you have raised. - Track it
Your requests are listed with their status as housekeeping picks them up and completes them.
Maintenance — something is broken
- Open Services → Maintenance
Describe what is wrong and where. The more specific you are, the more likely the technician arrives with the right part.
What this screen needs from you
What you enter Required Format Example CategoryDetermines which technician is assigned. Required Electrical, plumbing, HVAC, hardware, other HVACDescriptionInclude what you have already tried. Required Free text AC in the bedroom is running but not coolingLocation Optional Where in the studio BedroomPriorityFor genuine emergencies, phone maintenance rather than waiting on a ticket. Optional Normal or urgent Normal
Maintenance requests go to the technical team, not housekeeping.
What happens next
- Your request appears in the relevant team’s live queue immediately
- You can see its status change as it is picked up and completed
- Nothing is charged for housekeeping or maintenance requests