Request go-live for your property
When the Setup checklist steps marked as needed to go live are done (property details, rooms, rates and payments), the Request go-live button switches on. Press it and the Go live step shows Go-live requested. Our team checks your setup, confirms your go-live date by email and switches the step to Live. Your subscription, and any founding-partner discount, start from that date.
Watch: Request go-live for your property
You can use the console, add rooms and invite staff before going live. Going live is when we confirm your setup is ready for real guests and start your subscription.
- Check your progress
Open Setup checklist. The bar at the top shows how many steps are done. Steps marked as needed to go live must be green.
- Finish the required steps
Property details, Add your rooms, Set rates and Payments are required. Staff, channels, branding and guest messages can follow later.
- Review guest messages
WhatsApp messages to guests start switched off. Open WhatsApp messages and switch on the ones you want before guests arrive.
- Request go-live
Press Request go-live in the Go live step. It shows Go-live requested, and our team is notified.
- We confirm your date
We check your rooms, rates and payment setup, then email you the go-live date. The step turns green and shows Live since that date.
The Request go-live button is greyed out. Why?
One of the steps needed to go live is not done yet. The checklist shows which one; usually Payments or a room without a rate.
Am I charged before go-live?
No. Nothing is charged at sign-up or during setup. Billing starts from the go-live date we confirm, by invoice.
Can I change things after going live?
Yes. Rooms, rates, staff and messages stay editable; the checklist stays available as a reference.